As we all know after-sales service is a very important part of the whole sales procedure. Many clients worry about it due to the long-distance and less knowledge about EETO and our machine. 

 

We can totally understand your concern. Due to it involves a wide range of work content. Here we list the main item as below and hope it can relieve your concern.

 

1. Installation Service

2. Training Service

3. Troubleshooting Service

At first, we keep updating our machine design in order to let the clients can install it easier and faster. Such as our plug-in connector, wire marks, and special fiber install method, etc. 

 

Second, we will provide very detailed documents to guide customers on how to prepare the installation site and how to install the machine.

After the machine arrived, we will guide the clients on how to unload and install the machine. And providing textual and graphic documents to make it easy to understand. Our professional technician will also be there to support if you are facing any issues.

 

 

Besides providing machine user manual to clients, we will also give training like below to make sure they know how to operate the machine during daily production:

1. Safety knowledge training;
2. Introduction of main parts and configurations;
3. Standard procedure of machine turn ON/OFF;
4. Principle of water cooling system;
5. Software operation;
6. Introduction of cutting technique/skills;
7. Introduction of height control system;
8. Equipment maintenance;
9. Simple troubleshooting method and so on.

 

In customer support, troubleshooting is very difficult because it requires both the ability to understand what's happening technically in the product and the ability to communicate effectively with customers to get the full details.

Based on previous work experience, our technicians have divided the troubleshooting process into three steps. Through repetition and practice, the below processes can effectively help customers solve the problems encountered in the production process.