Nearly 75% of our professional technical engineers can speak English (especially fluent in terms of laser industry) and hold long term aboard passport. You do not need worrying about languages communication or time waste. 95%of cases are solved remotely by our online support, and the remaining 5% problems can be solved via local training or service
As you know, a laser generator is the most important part of the laser cutting system. If the laser cutting system is equipped with Raycus fiber laser source, our technical engineers have the ability to do the maintenance, which means saves cost and time greatly.
3. Keep a promise for the warranty period
Warranty period: the warranty period will be 1 year since the acceptance qualified date. During warranty, free repair services and parts replacement services (except consumable parts) are included. we promise to keep parts inventory for each part of a machine.